Mrs. Railfan has a major Facebook tsoris that I’m hoping my fellow Kossacks can help solve (I’m not on FB so I’m as useless as the Bears’ offense).
She got texts and an email overnight from FB that her password had been changed, and asked her to verify her account. When she saw those this morning, she couldn’t get into her account, so she reset the password.
Then she was asked to enter a login code generated from her authenticator app to log in … which she doesn’t have since until today she’s never needed one. And of course every attempt since this morning to reach someone for help led into one dead end after another.
So my questions to the group are:
- Has anyone had this problem? If so, how did you solve it?
- If she gets an authenticator app, which ones are best for use with FB?
- And if she gets one how does she link it to her FB account, which she can’t access?
Thanks in advance for your replies either here or, if you prefer, vial Kosmail.